"Apple's 'no refunds' policy for iPhone App Store purchase is both not as bad--and worse--than it sounds. Readers say Apple occasionally gives refunds, but also complain that Apple's own updates break apps for which no refunds are given.
These readers were replying to a story about the no-refunds policy I posted earlier today.
One reader said he got a refund for applications purchased that did not function with VoiceOver, an accessibility application used by the visually disabled.
'I sent a long and stern letter detailing the inadequacies of the app store for the blind community and how it was clearly unjust to force people to pay for applications that are completely unusable on their devices,' the reader wrote in an e-mail.
'The result? Somewhat surprisingly, they promptly refunded the price of all the applications I had listed without any trouble at all. Clearly, their draconian refund policy is not set in stone and they are willing to consider requests on a case-by-case basis at least some of the time.'"
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